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CTS Select Voice

Today it seems that nearly everyone offers a voice solution. However, few of them have the expertise and experience necessary to implement a modern business phone solution to take full advantage of the benefits they offer. CTS has extensive experience with phone systems ranging from a few handsets in a small office to hundreds of phones distributed between multiple locations. Our phone solutions utilize VoIP technology, but can easily integrate with legacy technology like analog lines and PRI as needed. With CTS Select Voice, you can be confident that our full expertise is just moments away whenever you need it. This may be something small like remembering how to update your voicemail message or something more significant like reworking your call flow. Either way, we are here to help without the worry of expensive service charges.

CTS Select Voice Includes:

  • User On-Boarding & Off-Boarding
  • End-User Support and Training
  • Reporting
  • Phone Related Network Troubleshooting
  • Coordinating with Outside Service Providers
  • Weekly Off-Site Phone System Backups
  • Quarterly Checkup
    • Firmware Update
    • Review Logs for Errors
    • Check System Performance and Disk Usage
    • Review Concurrent Call Report
    • Verify Backup Integrity